For accurate pricing please checkout to view available shipping options, these are estimates:

Western Canada = $8-$12 (2-3 business days)
Eastern Canada = $14-$22 (5-8 business days)
United States = $10-$15 (5-8 business days)
Mexico = $15-$25 (8-10 business days)
Australia = $25-$35 (15-25 business days)
New Zealand = $25-$40 (15-25 business days)
Europe = $20-$30 (10-20 business days)
Asia = $25-$35 (15-25 business days)
Africa = $30-$40 (20-30 business days)
South America = $30-$40 (30 business days)

Yes, we have successfully shipped to most international markets, but if you don't see your country listed as a shipping option when checking out, reach out to our client concierge team for more support.

Absolutely, as soon as your order ships a tracking number will be emailed to you.

For all orders placed on October 1st, 2024 onwards the following policy applies:

• 100% money-back guarantee on all orders made within 45 days of the original purchase date. If you're not satisfied with any of our products, reach out to [email protected] to process a return of your products.
• Once we receive your products, we'll issue a full refund minus any shipping fees you initially paid.
• The customer is responsible for all shipping costs associated with returning the product to Loa Skin Inc.

The same return policy above applies. We stand by our products and if you're not totally satisfied with our products, we are happy to accommodate a return.

We accept a variety of popular payment methods:

Credit Cards

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Interac

Express Options

• SHOP Pay
• Apple Pay
• Google Pay

Localized Options

• Bancontact (Belgium)
• iDEAL (Netherlands)

Absolutely, you are welcome to change or cancel your order before you receive a shipping confirmation email. Once your order has shipped, the standard return & refund policy applies.

To make changes or cancel your order, reach out to our client concierge team.

All discount codes and gift cards are applied in the same place. Proceed to checkout and look for the input field for discount codes and gift card codes.

To self-manage your subscription, please sign-up for a CLUB LOA member account. Once your account is activated you'll be able to login and click on 'Manage Subscriptions'.

Otherwise, our client concierge team can make any edits to your subscription such as:

• Edit quantity of products
• Skip next delivery
• Reschedule your next order date to a specific date
• Modify the frequency you receive your orders e.g. every 2 weeks, 4 weeks, etc.
• Cancel your subscription

We pride ourselves on ensuring our line is suitable for all skin types. We wanted to create a line that prioritized foundational skin health that works with all skin types.

Each product has a different focus, depending on your concerns:

Botanical Recovery Serum – dry, inflamed skin or general moisturization for normal/oily skin
Botanical Recovery Mask – fine lines, signs of aging and hyperpigmentation/sun damage

Absolutely, our formulas were specifically designed for humans with inflammatory skin conditions. We recommend if you have any of the following skin conditions to start with our Botanical Recovery Serum:

• Acne
• Eczema
• Psoriasis
• Rosacea
• Dermatitis

For all other skin conditions, contact our client concierge team to learn more.

We've had countless mothers and expecting-mothers using our product at a variety of stages. We do recommend if you have any specific concerns to chat with your healthcare practitioner.

All our products are good for 12 months after opening, we recommend using the product sooner if possible to maintain optimal potency. All batches are made fresh on a monthly basis to reduce stagnant products. Store in a cool, dry place and avoid sunlight.

We work with suppliers and farmers all around the globe. We aim to source botanical ingredients based on where the best growing conditions are for that specific plant, this can mean it has a higher amount of a specific compound beneficial to the skin.

For example, our Hempseed Oil comes from Canada and our Astaxanthin from Hawaii.

All our skincare products are free from:

• Parabens
• Sulfates
• Phthalates
• Synthetic Fragrances
• Formaldehyde and Formaldehyde-Releasing Preservatives
• PEGs
• Animal products
• Mineral Oil
• Silicones
• Synthetic Dyes
• BHT and BHA
• Triclosan

If there any other ingredient concerns, contact our client concierge team.

Absolutely, this is extremely important to our founders as they don't believe human beauty should come at the expense of other beings.

All our products will always be vegan, cruelty-free and palm oil-free.

Absolutely, it can be added into any skincare routine. We do recommend applying water-based products first and then applying any oil-based products after.

If you have questions about any specific products, contact our client concierge team.

Absolutely, both the Botanical Recovery Serum and Botanical Recovery Mask make an incredible base layer before applying makeup. Many customers attest to using it as a skincare 'primer' due to its velvety glide, improving makeup application.

Bonus tip: gently press 1 drop onto freshly applied makeup to reduce 'caking' and create a more natural skin finish.

Morning

1. Cleanser
2. Toner/Essence
3. Water-based products
4. Moisturizer (Botanical Recovery Serum)
5. Makeup and other colour cosmetics

Night

1. Cleanser
2. Toner/Essence
3. Water-based products
4. Moisturizer (Botanical Recovery Serum)
5. Night Cream (Botanical Recovery Mask)

Note: some clients prefer to use Botanical Recovery Mask as their sole moisturizer at night.

This is very specific to each person's skin, skin type, underlying skin concerns, etc. With that being said, here are the average windows that clients reported seeing results:

Botanical Recovery Serum

Acne – initial improvement in redness overnight, reduction in new breakouts 2+ weeks
Eczema – initial improvement within 24 hours, significant improvement in 3+ weeks
Psoriasis – initial improvement within 48 hours, continued improvement over initial 4 weeks

Botanical Recovery Serum

Fine Lines – skin appearing more plump within 48 hours, continued improvement after 2 weeks
Hyperpigmentation/Sun Damage – improved brightness overnight, lightened spots over time