Frequently Asked Questions

Frequently asked questions

All our orders are fulfilled within 48 hours. Shipping times are dependent on the shipping method you selected at checkout. Approximate shipping times by countries are as follows:

  • CANADA – 2 to 4 business days
  • USA – 2 to 5 business days
  • INTERNATIONAL – 1 to 3 weeks (dependent on country)

View our shipping policy.

We ship internationally to most countries, if you don't see your country as a shipping option while checking out - please let us know. 

Orders placed through our online store are typically shipped out within 1-2 business days.

We offer free worldwide shipping on all orders that are $75+.

We offer a 100% money-back guarantee if you're not fully satisfied with your order. If you'd like to make a return, click here.

Yes! We mainly have retailers across Canada, and a select few in the United States. To find retailers that stock our products near you, view ourstore locator here.

Typically, you'll receive updates via email when you've placed an order and when it has been shipped out. If you haven't received email updates, you can check the status of your order by logging into your Loa Skin account here.

To edit your subscription, login to your Loa Skin account here. Once logged in, you'll notice a link on the right side of the page that says "Manage Subscriptions".

After clicking into there, you'll be able to pause or cancel your subscription, or change the frequency at which you receive orders.