Frequently Asked Questions

Below is a list of questions that we commonly receive. If you don't see your question answered below, please contact us here.

About Us

We are headquartered in Vancouver, Canada.

Utilizing the latest scientific research, we take years crafting and testing each of our product formulations for efficacy. We focus on the recovery and optimization of skin health.

While It's extremely difficult for a skincare brand to become fully sustainable, we've made some important strides in this direction.

Our shipping materials are almost entirely made of paper, and our glass bottles are fully recyclable. In terms of our formula, we don't use any ingredients derived from animals or palm oil, which come from some of the most environmentally destructive industries on Earth.

We also purchase 1 tree for every product sold, as well as offset the carbon footprint of shipping packages to customers through Ecologi.

Visit our sustainability page for more information.

Shipping, Ordering & Returns

We ship internationally to most countries, if you don't see your country as a shipping option while checking out - please let us know. 

Orders placed through our online store are typically shipped out within 1-2 business days.

All packages are shipped out within 48 hours and then the delivery time varies by location:

Canada: 2-4 business days
USA: 2-5 business days
International: 1-3 weeks (depends on destination country)

We offer free worldwide shipping on all orders that are $75+.

We offer a 100% money-back guarantee if you're not fully satisfied with your order. If you'd like to make a return, click here.

Yes! We mainly have retailers across Canada, and a select few in the United States. To find retailers that stock our products near you, view our store locator here.

Typically, you'll receive updates via email when you've placed an order and when it has been shipped out. If you haven't received email updates, you can check the status of your order by logging into your Loa Skin account here.

To edit your subscription, login to your Loa Skin account here. Once logged in, you'll notice a link on the right side of the page that says "Manage Subscriptions".

After clicking into there, you'll be able to pause or cancel your subscription, or change the frequency at which you receive orders.

Botanical Beauty Elixir

Botanical Beauty Elixir is certified vegan by Vegan Action and cruelty-free by PETA.

Our formula is certified palm oil-free by Orangutan Alliance, so you can be sure that It's completely free from palm oil and its derivatives.

Our formula is completely free from all nut and nut-derived ingredients!

No way Jose! Botanical Beauty Elixir prevents and helps to eliminate existing breakouts due to its high concentration of essential fatty acids and saw palmetto berry, which work by normalizing the skin's sebum production.

Apply 10+ drops to face & neck; morning and night for effortless absorption. Use more as needed on body, hair and nails. Use in place of any lotion, cream, serum or moisturizer you currently use. Apply as one of the last steps in your skincare routine, before sunscreen. Suitable for all skin types. 

Yes, it was designed especially for sensitive skin. As calendula and gotu kola are some of its main ingredients, these provide powerful soothing properties to the skin, helping to eliminate redness and irritation you may be experiencing from other types of products.

If you're using it twice a day (morning and night) on your face and neck, it typically lasts 2-3 months.

Our Elixir has a shelf life of 12 months after opening.

Antigravity Gua Sha

1. Apply 10+ drops of Botanical Beauty Elixir

2. Place it almost flat to the skin, starting at the center of your face

3. Glide in outwards sweeping motions to the edge of your face

4. Repeat once a day or every other day

It's made entirely of black obsidian, which is a hard glass material that’s naturally formed from rapidly cooled volcanic lava.