Shipping & Returns
Yes, we offer free shipping in the United States and Canada on orders over $100. If you're in another country please checkout to see what shipping rates are available to you.
We stand behind our products and offer free and easy returns, just contact us to arrange a return and our customer support team will assist you.
Fulfillment takes 1-2 business days, after that the following shipping times can be expected:
- North America: 2 to 7 Business Days
- Europe: 10 to 15 Business Days
- Asia: 15 to 20 Business Days
- Australia + New Zealand: 10 to 15 Business Days
- Africa: 20 to 25 Business Days
- South America: 20 to 25 Business Days
To edit your subscription, login to your Loa Skin account here. Once logged in, you'll notice a link on the right side of the page that says "Manage Subscriptions".
After clicking into there, you'll be able to pause or cancel your subscription, or change the frequency at which you receive orders.
Please reach out to our customer support team over live chat or email and we'd be happy to assist you.